INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Jewels that are made of natural stones could vary in color and pattern. Every Jewelry is handmade and unique. The pictures are representation of the jewelry and may not be identical due to the reasons mentioned.

All your orders and order details will be stored in your Account in ‘Orders’ section.

Click here to check your order history.

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We do restock items and make it available for purchase as soon as possible. Some products may be removed and may not be produced further.

We support free Shipping Worldwide.

Please refer to our “Refunds & Returns” page to see the details about damaged goods and compensation.

  • SHIPPING

    • All orders are usually shipped within 3 days of confirmed order placement.
    • Orders are shipped using either of the 2 International Shipment methods – e-Packet or Registered Post.

    TRACKING

    • The shipments are usually trackable via the link provided in your order summary.
    • This link will be made available once we have shipped and have a tracking number issued to us by the logistic company.
    • Tracking of the shipment may be unavailable for the initial 2 days.
    • Tracking may be delayed and may not necessarily be realtime while in International space but should give you an overview of where your shipment is.
    • Tracking will be more precise and accurate once it reaches the destination country.

    DELIVERY

    • The general delivery timelines are around 28 days or 4 weeks.
    • Please note this is a rough estimate and 80% or more packages usually are delivered within 3 weeks of shipment.
    • We do our best to ship packages out as soon as possible after your order placement using the best shipping method available.
    • Once the packages leave our warehouse we have little control over the timeframe.
    • We do not have control on external factors like Customs Delays and unforeseen delays in the destination country.
    • In a few such cases packages may be delivered post the estimated 28 day timeline so we appreciate your patience in such cases.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS


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Zilverly - Handmade Jewelry - 925 Sterling Silver
HEAD OFFICE

CONTACT US

148, Victoria St.
Werrington, NSW 2747

Support@Zilverly.com