SHIPPING

  • All orders are usually shipped within 3 days of confirmed order placement.
  • Orders are shipped using either of the 2 International Shipment methods – e-Packet or Registered Post.

TRACKING

  • The shipments are usually trackable via the link provided in your order summary.
  • This link will be made available once we have shipped and have a tracking number issued to us by the logistic company.
  • Tracking of the shipment may be unavailable for the initial 2 days.
  • Tracking may be delayed and may not necessarily be realtime while in International space but should give you an overview of where your shipment is.
  • Tracking will be more precise and accurate once it reaches the destination country.

DELIVERY

  • The general delivery timelines are around 28 days or 4 weeks.
  • Please note this is a rough estimate and 80% or more packages usually are delivered within 3 weeks of shipment.
  • We do our best to ship packages out as soon as possible after your order placement using the best shipping method available.
  • Once the packages leave our warehouse we have little control over the timeframe.
  • We do not have control on external factors like Customs Delays and unforeseen delays in the destination country.
  • In a few such cases packages may be delivered post the estimated 28 day timeline so we appreciate your patience in such cases.

DELAYS & COMPENSATIONS

  • For delays beyond 45 days, once shipped, you are entitled to receive a 5% store coupon.
  • If for any reason your parcel does not reach you within 60 days of shipment, the shipment will be deemed lost and you will receive of full refund.
  • If your goods reach you in a damaged condition we will refund / reship / compensate you as appropriate.

DAMAGES & COMPENSATIONS

  • If your goods reach you in a damaged condition we will refund / reship / compensate you as appropriate.

ORDER CANCELATION

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

REFUNDS

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on zilverly.com receives the following guarantees:

  • full refund if you don’t receive your order;
  • full refund if your order does not arrive within the guaranteed time (60 days not including 2-5 business days processing);
  • full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 30-day money back guarantee. Just send us a message on Contact Us page or contact us at support@zilverly.com and we will refund the purchase price.

RETURNS

Easy Returns

All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

KEEPING OUR CUSTOMERS HAPPY IS OUR PRIMARY FOCUS SO WE WILL RESOLVE ANY OF YOUR ISSUES TO THE BEST OF OUR ABILITIES, GUARANTEED.